FAQ

Delivery

Our insulated cooler bags are packed with ice packs and insulated liners to ensure your ingredients will stay fresh for several hours even if you’re not at home to accept the delivery.

Nope! Our delivery drivers do not expect any form of tip or gratuity. 

We deliver between Sunday - Wednesday, with time slots varying based on your location. Our delivery options are growing over time, and current options for your location can be found by signing up for an account, or on your Account page.

We currently deliver throughout Greater Vancouver and Victoria. See if we deliver to you. If you are outside of our delivery zone, we do deliver to workplaces--so you can toss our cooler bag in your work fridge and take it home with you at the end of the day.

Keeping your food fresh and safe is our priority. As a result, we do use some plastic packaging for the portioned ingredients. We ask that you rinse and return the plastic back in your cooler—we will pick it up on your next delivery, and we'll dispose of it in the most environmentally responsible method. We are proud to be working with Urban Impact, BC's leading recycling program for soft plastics.

Yes, you can change or cancel orders up to Wednesday at 11:59PM before your next delivery. For example, if you have a delivery scheduled for Monday, you have until the Wednesday prior to modify your delivery. Visit My Deliveries in your Account to manage your delivery schedule.

About Fresh Prep

In cost comparisons we’ve done, shopping at grocery stores can be significantly more expensive simply because we send you everything in the exact portion you need it in - no more paying for a bottle of garam masala when you only need a teaspoon or tossing out a bunch of cilantro after only using a few sprigs. And, equally importantly, you don’t contribute to the massive food waste problem in our society.

On top of this we save you a whole lot of valuable time by taking care of the recipe research, sourcing the ingredients and a whole lot of prep (not to mention the cleanup prep takes after!)

It’s really simple - you just create an account and tell us your taste and delivery preferences when you sign up. Then every week, we deliver you prepped and portioned ingredients for however many meals you’d like along with easy to follow recipe cards for you to cook incredible meals in under 30 minutes. You can switch your preferences and meals, skip weeks or cancel anytime.

Every delivery is sent out in insulated cooler bags with fresh ingredients and easy to follow recipes separately packed for each recipe you’ve ordered. Most of our ingredients, from chopped veggies to pre-measured spices and seasoning, have been prepped for you, allowing you to save time without sacrificing flavour. All of our packaging is made from recyclable, reusable and/or compostable materials.

Nothing beats a fresh, home-cooked meal. When you open up a Fresh Prep meal kit, you’re looking at exactly what’s going into your meal—no mystery ingredients! You’ll also know that our team has put a lot of time and care into sourcing high-quality ingredients for you.

Our recipes are developed by both chefs and nutritionists to ensure you’re eating a tasty and healthy meal.

You also don’t need to spend time deciding, choosing and scheduling takeout meals. By getting simple but exciting recipes and pre-portioned ingredients delivered to your door, you can easily whip up a delicious and wholesome meal. No more sitting down to cold or soggy food.

We strive to make Fresh Prep an affordable option for daily dinners, and our cost is less than what you’d typically pay for take out or even some grocery stores - especially when you factor in all the time you’d save and avoided wastage.

Our pricing is based on how many meals and servings you order weekly, and ranges from $10-$12.25 per serving. Delivery and tax is included.

General Questions

Yes! We reuse cooler bags and ice packs, they will be picked up with your next delivery. 


If you need bag pick up because you will not be ordering in the near future, you may schedule a free bag pick up.

Absolutely. We’re glad you asked! We’ve been working hard at developing a new reusable kit. 

 

We’re running a test launch for these reusable kits starting December 1, 2019. These reusable kits are recyclable and BPA-free containers that will hold most of your meal kit ingredients. For our test launch, some ingredients will be outside the reusable kit. We are working towards only having raw meat and select items in soft plastic packaging for food safety reasons. 

 

These kits will be available on a limited basis to a select group of customers based on delivery schedules, location, and stock. To see if the Zero Waste Kit Test Launch is available to you, check the add-ons section of your upcoming orders. Learn more about this test launch.

The Zero Waste Kit is a reusable container that will hold most of your meal kit ingredients. For our test launch, some ingredients will be outside the reusable kit. We are working towards only having raw meat and select items in soft plastic packaging for food safety reasons. 

 

Eliminating extra packaging means:

 

  • Less effort: Lift the ingredients from the kit and pour.
  • Less mess: Most ingredients are contained neatly in the reusable kit.
  • Less waste: Less single-use plastic.

The meal kit industry has a packaging problem. Meal kits are typically packed in single-use plastic that contributes to the growing amount of waste filling our landfills and oceans.

 

We saw an opportunity to evolve our product and break this waste cycle. With the new Zero Waste Kit, you can have a better cooking experience while reducing your environmental impact.

We’re running a test launch for these reusable kits starting December 1, 2019. The first test launch will be limited to customers in the Lower Mainland who signed up before September 12, 2019, and receive orders on Sundays. 

 

To see if the Zero Waste Kit Test Launch is available to you:

  1. Log into your account, go to “Upcoming Deliveries” and click “Order Add-Ons.”

  2. There will be 1 Zero Waste Kit Test Launch recipe available each week, priced at $24.50 each (2 servings in each kit). 

  3. Select the Zero Waste Kit Test Launch recipe. 

  4. You’ll receive the Zero Waste Kit as an additional meal with your regular Sunday delivery.

Subscription Plans

Nope, we're very flexible with all our subscription plans - skip or cancel any time.

Yes, you can do this easily through your account settings page. If you want to stick with the same plan and just have one less meal for whatever reason on a given week, then you can just drop one and we’ll bill the appropriate plan.

You can easily skip deliveries by logging into your account and going to the ‘My Deliveries’ page. Alongside of the date of your delivery just click the ‘Skip this Week’ button and your delivery for that week will be cancelled (as long as you do it by the weekly cutoff time)

Email us at hello@freshprep.ca before your weekly cutoff time to cancel your account. You’ll receive a confirmation email shortly after.

The weekly cutoff time to change or cancel orders is Wednesday at 11:59PM before your next delivery. For example, if you have a delivery scheduled for Monday, you have until the Wednesday prior to modify your delivery. 

After the original purchase of your subscription plan, your card will be billed Thursday morning after the weekly cutoff time has passed, shortly after midnight. Any changes made to the plan prior to the cutoff will be reflected on the billed amount, and if you have skipped a delivery, your card will not be billed.

If you find yourself increasing your number of servings every week, you can save money and effort by increasing your plan size. 

Although increasing your number of servings gives you greater flexibility week to week, increasing your plan size instead of servings will give you the best deal.

You can save money per serving by switching to a bigger plan. For example, a plan with 4 meals and 4 servings each will cost less per serving than a plan with 2 meals and 2 servings each.

If you need more flexibility week to week, you can always increase your servings within your plan.  However, we recommend increasing your plan size instead of increasing servings for the best deal.

To earn free meals, refer your friends to Fresh Prep! Just log into your account, click on “Invite Friends”, and share your referral link with them. For every friend who signs up and orders with your referral link, you’ll get 1 free plate credited to your account. Your friend will receive 3 free plates, so it’s a win-win situation! Remember that the friends you refer have to be new customers and cannot have an existing Fresh Prep account.

Recipes and Ingredients

Yes! We select meals based on the taste preferences you provide during sign-up, and if you want to change anything you can do so easily through your account page.

Everything is shipped to arrive fresher than you might see at the supermarket. We guarantee you’ll be able to use the ingredients for at least 4 days after you receive them. If you receive seafood with your delivery we always suggest cooking that first for optimum taste!

Yes, our poultry (chicken and turkey) from Rossdown Farms located in Abbotsford, is Halal certified by the Halal Inspection & Certification Committee of the BC Muslim Association. 

All other meat we use in our meal kits (beef, pork, seafood) is not Halal certified. 

Yes, for most ingredients we prep them to whatever style is required for the recipe  (diced, shredded, minced etc.) 

Everything is portioned in the exact amount required for the recipe, including the spice mixes and sauces we make in-house.

 

To preserve the quality of a few ingredients which don't keep well after being prepped we send them whole (ie. tomatoes, avocados) but ensure any required prep still keeps the recipe time under 30 minutes :)

The quality and freshness of our ingredients are incredibly important to us, so we work directly with local purveyors and farms in BC that support sustainable practices.

Usually all you’ll ever need to have at home is salt, pepper, and a high temperature cooking oil (we vote for grapeseed.) Occasionally, some recipes might require milk or butter. We got you covered on everything else!

For cooking equipment, a range of pots and pans are great. Spatulas, mixing and slotted spoons too. A baking sheet, mixing bowls.

Our recipe card location has recently changed. They can now be found outside of the ingredient bags.

They will be located in either the sleeve on the outside of the cooler bag or inside the cooler bag near the proteins and add-ons.

We hope you enjoy the new format! If you still cannot find your recipe cards, a digital version can be found here: Menu This Week.

We work with nutritionists to accommodate a variety of dietary preferences like vegetarian, pescatarian, or if you don’t eat certain meats. You can easily personalize your menu based on your dietary preferences and change them anytime in your account settings. If you have any severe food allergies, we do not recommend Fresh Prep as an option for you.

 

While we use best practices, we cannot guarantee the complete absence of food allergens. Our meals are prepared in a facility that contains allergens including tree nuts, peanuts, fish, shellfish, dairy, soy, eggs, wheat, gluten, mustard, sesame, and sulphites. Through best practices are used when preparing the meal kits, inadvertent cross-contamination may occur.

More Questions?

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604-569-2699
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